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Privacy Policy

This Privacy Policy explains how West Buckland Haulage collects, uses, stores and protects your personal data when you visit this website or get in touch with us, and sets out your rights under UK data protection law.

Last updated: 5 June 2026

Who we are

West Buckland Haulage is the heavy haulage division of West Buckland Bloodstock Ltd, a company registered in England & Wales (Company No. 09043174), with its registered address at Thornfalcon Works, Henlade, TA3 5DN. For the purposes of UK data protection law, West Buckland Bloodstock Ltd is the “data controller” responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can reach us at:

The information we collect

We only collect the personal data we need to respond to your enquiries and provide our services. Depending on how you interact with us, this may include:

  • Contact details you provide through our contact form — such as your name, email address, telephone number and the content of your message or quote request.
  • Newsletter sign-up details — your name and email address, where you choose to subscribe.
  • Correspondence — records of any emails, calls or messages between us.
  • Technical data — basic information your browser sends automatically, such as your IP address and device or browser type, used to keep the website secure and working correctly.

How and why we use your data

We use your personal data to:

  • respond to your enquiries and provide quotes for haulage services;
  • arrange, manage and deliver the services you ask us to carry out;
  • send you our newsletter and updates, where you have asked to receive them;
  • keep proper business records and meet our legal and regulatory obligations;
  • protect, maintain and improve the security and performance of our website.

Our lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent — for example, when you opt in to receive our newsletter. You can withdraw your consent at any time.
  • Legitimate interests — to respond to enquiries, run and grow our business, and keep our website secure, in a way that does not override your rights.
  • Contract — where processing is necessary to provide a service you have requested.
  • Legal obligation — where we are required to retain or disclose information to comply with the law.

Cookies

This website is designed to be light on tracking. We do not use advertising or third-party marketing cookies, and we do not sell or share anything collected here for advertising.

We use two kinds of cookies:

  • Necessary cookies — required for the site to function and remain secure. These are always active, and include the record of the cookie choice you make below.
  • Analytics cookies — we use Google Analytics 4 to understand how the site is used, such as which pages are visited and how visitors arrive. These are only set if you accept them. When you first visit, analytics storage is switched off by default, and nothing is stored until you choose “Accept”. IP addresses are anonymised.

You can change your mind at any time using the buttons below. Choosing “Reject” switches analytics off and reloads the page so that no further data is collected.

Most browsers also let you block or delete cookies through their own settings; doing so will not stop you using this website.

Sharing your data

We do not sell your personal data, and we never share it for third-party marketing. We may share limited information only where necessary with:

  • trusted service providers who help us run our website, email and IT systems, under appropriate confidentiality and data-protection terms;
  • professional advisers such as accountants or legal advisers, where required;
  • regulators, law enforcement or other authorities where we are legally required to do so.

How long we keep it

We keep your personal data only for as long as is necessary for the purposes set out above, or as required to meet our legal, accounting or reporting obligations. When data is no longer needed, we securely delete or anonymise it. Newsletter data is kept until you unsubscribe.

How we protect your data

We take appropriate technical and organisational measures to keep your personal data secure and to guard against unauthorised access, loss or misuse. This website is served over a secure (HTTPS) connection.

Your rights

Under UK data protection law you have the right to:

  • access the personal data we hold about you;
  • ask us to correct inaccurate or incomplete data;
  • ask us to delete your data in certain circumstances;
  • object to, or ask us to restrict, our processing of your data;
  • request a copy of your data in a portable format;
  • withdraw consent at any time, where we rely on consent.

To exercise any of these rights, please contact us using the details above. You will not normally have to pay a fee, and we will respond within the timescales required by law.

Complaints

We hope to resolve any concern you may have about our use of your data. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

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